FAQs

No. We never charge a call-out fee, even in an emergency. Occasionally, where a fault needs diagnosing, we may charge a small fee for the engineer's time. Prices start from £95 plus VAT, and evening and weekend rates may vary.

We work on fixed prices agreed before any work starts, so you always know the cost in advance. Prices start from £95 plus VAT, with no call-out charge. For larger works we give a free written estimate.

Yes. We give free written estimates on major works such as boiler swaps, new installations and bathroom refurbishments, valid for 3 months. For repairs, our engineer gives you a fixed price once the problem has been diagnosed, so there are no hidden or unexpected fees.

Work is paid for on completion by credit or debit card. We accept Visa, Visa Electron, Mastercard and Maestro. For larger jobs we may take a deposit for any parts and materials needed.

Yes. Our team is available 24 hours a day, 7 days a week, 365 days a year, including evenings, weekends and bank holidays. Call 0203 504 4000 at any time.

Yes. When a job is finished we give you a full written, no-quibble guarantee: a minimum of 3 months on repair work and a minimum of 12 months on new installations. All materials and products we buy are covered by the manufacturer's warranty, and any defect from our work within the guarantee period is treated as a priority.

Yes. All of our engineers are Gas Safe registered and City & Guilds accredited, so the work they carry out is safe and compliant with all relevant regulations. We're also members of the APHC (Association of Plumbing and Heating Contractors), and we're fully insured for all the work we do.

Our plumbers work locally across London, so in an emergency we aim to be with you quickly, often within about an hour. We always call ahead with an ETA so you know when to expect us.

We cover every London borough and the surrounding areas. Call us on 0203 504 4000 to check we cover your postcode.

Usually, yes. Our vans carry the parts for the most common faults, so most problems are sorted in a single visit.

Yes. We clear blocked drains, sinks and toilets with same-day appointments available across London, and there is no call-out charge.

Yes. We use professional leak detection to locate hidden leaks in pipes, walls and floors, so we can fix the problem before it causes water damage.

We offer same-day and 24/7 emergency boiler repair. Our engineers carry common parts, so most boiler repairs are fixed on the first visit.

Yes. We service and repair all types of boiler, including combi, system and conventional models, from all major brands such as Worcester Bosch, Vaillant, Baxi, Viessmann, Glow-worm, Potterton and Vokèra.

Once a year. An annual service keeps your boiler running safely and efficiently, helps prevent costly breakdowns, and is usually required to keep the manufacturer's warranty valid. We check all the components, the flue, seals and pressure.

It depends on your home and how you use hot water. Combi boilers suit most homes with one bathroom, giving instant hot water without a tank. System boilers work with a hot water cylinder and suit homes with more than one bathroom. Conventional boilers suit older properties with a gravity-fed system and a cold water tank. Our Gas Safe engineer will recommend the right type and size when they survey your home.

Most boiler installations take around a day. Heating system conversions can take a day or two longer, and we confirm the timings during your survey.

Yes. When we fit your new boiler we remove and dispose of your old unit as part of the installation, and complete all the pipework, connections and flue work.

Yes. We register your new boiler with the manufacturer so its warranty is in place, and we give you a minimum 12 month written guarantee on the installation itself. Some boilers come with extended manufacturer guarantees of up to 10 years, and we'll tell you what applies to the models in your quote.

We don't currently offer in-house finance for boiler installations. We always give you a range of boiler options in your quote, so you can choose a unit that suits both your home and your budget.