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Frequently Asked Questions

How much do you charge?

  • Prices start from just £59 plus VAT
  • Evening and weekend rates may vary from the standard office hour rates and prices
  • We may pass on the cost of parking or congestion charging
  • Senior citizens and NHS staff can receive a 5% discount upon request
  • Call 0203 504 4000 now for more information or to book a job now

How long will the job take?

We carry out same day repairs or same day replacement of parts such as fans, diverter valves, PCB’s, thermostats, thermistors, air pressure switches, heat exchangers and pretty much every part you can think of. We use a number of suppliers and 95% of the time we can get you up and running the same day. Boiler swaps and central heating installations can take from 1-5 days depending on the complexity of the job.

Are you licensed?

All of our plumbers are Gas Safe and City & Guilds accredited – our plumbers have been trained to the highest of standards to ensure the work they carry out is completely safe and compliant with all relevant regulations. You can rest assured that you’re working with a trustworthy, reliable team of experienced plumbers when you hire us!

Are you insured?

Yes we are fully insured for all work we carry out.

Do you have a call out fee?

We have no call out fees, even in an emergency, however on occasions when a problem requires a diagnosis we may charge a small fee for the plumber’s time.

Is your work guaranteed?

Upon completion of any works Homecure will provide you with a full written, no quibble guarantee. We offer a minimum 12 month guarantee on all new installations including boiler and central heating installations with a minimum 3 month written guarantee on all repair work. In certain cases guarantees can be upgraded to 2 years, depending on the type of installation and we can also offer some fantastic extended manufacturer guarantees on certain boilers which can be up to 10 years.

All materials and products purchased by us are covered by full manufacturer’s warranties and our labour is backed by our own guarantee of workmanship which is second to none.

Any defects arising from faulty installation or repair work that may require rectification, and that occurs within the guarantee period, are treated as a priority and dealt with at the customer’s earliest possible convenience.

Will you be on time?

Our London plumbers are all local and can be with you in an hour. If it is not possible for us to reach you on time, due to unexpected traffic or an accident then we will let you know.

Can we trust you with a key?

Yes, we do a lot of work for Landlords and agents where we collect keys, although it’s better if someone is on site in case we need to ask questions or get authorisation for works quicker.

Can you call me a half an hour prior to your arrival?

If you would like a reminder call then please let our team know in advance.

How much experience do your plumbers have?

All Homecure plumbers are fully qualified with at least 5 years’ experience. All our engineers specialise in reactive maintenance (breakdowns / emergency plumbing) so are excellent problem solvers who have come across almost every known issue possible.

Can you work to a budget?

Wherever possible and in most cases our engineer will give you a fixed price to complete the job in hand. This is once he/she has fully diagnosed the problem. This way you have peace of mind of knowing the exact cost of the job, no hidden or unexpected fees will be added.

Do you provide free quotes?

We can give free written estimates on major works, these include boiler swaps and new installations, bathroom refurbishments, complete rewires and new fuse board installations. These estimates are valid for 3 months from the date of the estimation

Can we book jobs well in advance?

Yes, you can book us up to 4 weeks in advance. But please be aware that changes, amendments or cancellations must be made more than 48 hours in advance. Any changes or cancellations later than this may incur a fee.

Can we have the same technician on the job?

All our plumbers are local to the area and most of our work comes from recommendations and word of mouth. If you would like the same person to return to carry out more work then let us know and we will see what we can do. If it is not possible then don’t worry – all our plumbers are nice ????

Can you pay by credit card or direct debit?

Work must be paid for on completion by credit or debit card and we reserve the right to take a deposit for any required parts and materials that may be needed.

Accredited Installers

Homecure
Plumbers

4.4

Very good
reviews on Google

Google reviews

    4 star review  We needed someone to fix the heating - boiler quickly. Our tenants needed heat and water. Homecure Plumbers answered our telephone call in a professional way. The engineer came on time and fixed the problem quickly. He was very polite and took an interest in the job. (most don't) The price charged was fair and reasonable. I would use them again. Invoice Number 9733A dated 30th July 2021.

    thumb Liam Dowling
    October 8, 2021

    5 star review  Homecure removed and blocked off a gas pipe to an old fireplace. They tested the gas system for correct pressure and properly ensured the system was in a good state after the works were complete. I would recommend them as they clearly knew what they were doing, and communicated to me throughout so I was assured everything was OK. Thanks Homecure! 9880 - Vijay Patel

    thumb Vijay Patel
    October 8, 2021

    5 star review  We have an IKEA kitchen and plumbers always seem reluctant about dealing with it; but not Homecure CS. They provided a reasonable pricing system and arranged to do the job the following day. The plumber had the tap changed in a matter of minutes. He was friendly and professional. Would recommend. Tara 9469

    thumb Tara T
    October 7, 2021

Call us on:

0203 504 4000